Cedarstone Industry Return Policy

Effective Date: July 21, 2026

At Cedarstone Industry, we are committed to providing high-quality stainless steel process equipment and exceptional customer service. Because many of our products are engineered and manufactured to customer specifications, our return policy is designed to ensure fair treatment for both our customers and our company.

Defective Products

If you receive a product that is defective due to manufacturing defects or workmanship, please notify Cedarstone Industry within 10 business days of receiving the shipment.

To initiate a return request, please provide:

• Order number

• Product model or serial number

• Detailed description of the issue

• Photos or videos showing the defect (when applicable)

Our technical team will review the claim and may request additional information or perform troubleshooting before authorizing a return.

If the product is confirmed to be defective due to manufacturing or material defects, Cedarstone Industry will, at its sole discretion:

• Repair the product;

• Replace the defective product or component; or

• Issue a refund if repair or replacement is not commercially practical.

Return Authorization Required

No products may be returned without prior written authorization from Cedarstone Industry.

Approved returns will be issued a Return Merchandise Authorization (RMA) number. Returns received without an RMA may be refused.

Non-Returnable Products

The following items are not eligible for return:

• Custom-engineered or made-to-order equipment

• ASME pressure vessels

• Customized tanks, mixers, reactors, skids, control panels, or systems

• Equipment built to customer drawings or specifications

• Products that have been installed, used, modified, or altered after delivery

• Products damaged due to improper installation, misuse, abuse, accident, lack of maintenance, or unauthorized repairs

• Electrical components damaged by improper wiring or power supply

• Consumable items and replacement parts unless defective upon receipt

Shipping Damage

Customers are responsible for inspecting shipments immediately upon delivery.

Any visible shipping damage should be noted on the carrier’s delivery receipt and reported to both the carrier and Cedarstone Industry within 48 hours of delivery. Failure to do so may affect the ability to file a freight claim.

Return Shipping

Unless otherwise approved by Cedarstone Industry in writing:

• Customers are responsible for return shipping costs.

• Products must be securely packaged to prevent shipping damage.

• Returned products must be in their original condition unless the return relates to a verified manufacturing defect.

If Cedarstone Industry determines that the return is the result of a verified manufacturing defect, reasonable return shipping costs may be reimbursed.

Inspection

All returned products are subject to inspection upon receipt.

If inspection determines that the product is functioning properly or that the issue resulted from customer misuse, improper installation, unauthorized modification, or normal wear, the return request may be denied. In such cases, the customer will be responsible for all transportation, inspection, and handling costs.

Limitation of Liability

Except as expressly stated in Cedarstone Industry’s warranty, Cedarstone Industry shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of production, lost profits, downtime, or business interruption arising from the use of its products.

Contact Us

For return requests or warranty support, please contact:

Cedarstone Industry, LLC

Email: [email protected]

Phone: +1 (281) 397-3700

Website: www.cedarstoneindustry.com